Privacy Notice

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This Privacy Notice outlines when, what and why we collect personal data, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

You may contact Olivier Spapen, in his capacity as Data Controller of the data under our powers, duties and liabilities, at Av. Charmille 12 B25, B-1200 Brussels, Belgium, or via email at gdpr@translationhouse.eu.

Why we process your personal data

We collect, store and use such personal data for the purposes of issuing a quote, providing translation, proofreading and other linguistic services that you request, or to comply with legal requirements. We do not use your personal data for marketing purposes.

Personal data collected may include your name, postal address, email address, telephone number, and ID or tax number. The legal basis for processing your data is to perform the services you request or to take necessary steps prior to fulfilling that request.

Who else receives your personal data?

If we send a text for translation, revision or editing to a colleague, that text will be anonymised, so that your personal data will not appear. For administrative purposes, other parties may have access to your personal data, including our accountant and our website or email hosting services. All these parties are GDPR-compliant.

How long we keep your personal data

Data in relation to quotes will be retained for up to six months. In the cases of work carried out, we are obliged to retain your personal data for ten years to comply with tax obligations. We will delete email communication after ten years.

Your data access rights

You are entitled to view, amend, or delete the personal data that we hold. Please email your request directly to Olivier Spapen (gdpr@translationhouse.eu), and we will act upon this as soon as possible, within a maximum of one month from the date of your request.

Your right to complain

Should you have any concerns about how we process your personal data, please contact us. You also have the right to lodge a complaint with the supervisory body in Belgium or in the country where you live.

This Privacy Notice was updated on 25th May 2018 and will be reviewed as and when necessary.

Our services
Frequently asked questions
General terms and conditions
Back to homepage
Contact